![]() I understand that translating the comments of the guide in a walking tour with a little group can be anoying for the guide, but being on a sighseeing bus I think it should be possible. ![]() As far as I see it, I have the right to speak to my mother in my own language if I want inside the bus (which is big enough to not having to seat down right behing a customer, invading his privacy, and end behaving like this). Incredible! I found this behaviour unpolite, unproffesional at not nice at all. When I repeated to him that I prefered to just translate some things myself, he told me « then you will have to do it lower as you are disturbing me». This seemed to disturb the guide, that remind us two times that there was a Spanish translation available for my mother. I have the chance to understand english, and after realising that the translation in Spanish was not as frequent as the live guide comments, I have decided to translate to my mother some things as the guide was speaking (I was not translating everything, but just interesting facts, and in low voice). We found this akward as in the other buses we took with big bus, tours guides were always standing up in front of the customers. We sat down on the upper level, and after a couple of minutes the tour guide sat down right behind us (and behind everyone, as we were in the last occupied row). On the morning of Sunday 24th November, my 76 year mother and I had a very bad experience on the first bus of the Brooklyn Route. Do not waste your time or your money here! Read more You would be much better off doing a tour of the locations yourself, or booking individual tours with different companies. ![]() There are also very few stops on the tour so you are limited in where you can get off.Īll in all, this was a massive disappointment and the biggest waste of time. It would often tell us to “look left to see a certain building” when we were actually 5 minutes away from said building. I had to keep taking the headphones out because it was just too irritating. The tour was prerecorded and shockingly bad. She then proceeded to ignore me standing there until I had to walk away.ĭespite this interaction, I decided to take the tour later on that day. I understand that there may be nothing they can do about it but there are better ways of explaining that and treating customers. Then she proceeded to take out her phone and start texting her friends while I was standing confused right in front of her. She told me she couldn’t do anything about it. She wouldn’t give me the opportunity to explain. ![]() ![]() When I went to this staff member I was disgusted at how I was treated. She pointed me in the direction of another staff member who might be able to help. I tried explaining to her that no, I hadn’t done any attraction, I simply booked one for later. When the lady scanned my ticket, she told me I had to wait 45 minutes as I had just done an attraction. After booking my slot, I went down to Big Bus. Before I went down to Big Bus, I visited Top of the Rock to book a times slot for that evening as it fills up quickly and was also included in my pass. I had booked a sightseeing pass in which big bus tours was included. I’m a solo traveler and visited NYC last week. ![]()
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